MISSION, VISION, VALUES AND INNOVATION STRATEGY

MISSION, VISION, VALUES AND INNOVATION STRATEGY

MISSION:

The mission of the Preverisk team is to support the tourism sector in achieving high-quality, safe, and sustainable tourism.

VISION:

To maintain our leadership in public health and tourism, and to be recognised internationally as a benchmark in sustainability by promoting digital transformation and technological development within the sector.

VALUES:

Our core value is customer satisfaction. Our policy is based on listening to our clients, understanding their needs, and providing highly specialised services through a committed team, always from a sustainable, ethical, and equitable standpoint.

To ensure client satisfaction, we believe it is essential that the products and services we offer meet their expectations. To achieve this, we design and develop innovative solutions for the travel sector, always delivering the highest service quality while minimising (or eliminating, where possible) any negative impact these solutions may have on the environment, human rights, animal welfare, or development opportunities.

As a multinational company operating in diverse countries, it is vital that our teams reflect equity in terms of gender, religion, and culture, and demonstrate respect for local traditions, languages, and economies.

INNOVATION STRATEGY:

At Preverisk Group, innovation is not optional — it is part of our DNA. There are several reasons for this: to remain competitive, to deliver high-impact projects (enhancing our reputation and building client trust), and to retain talent by offering an environment of progress and innovation.

Our areas of work require constant advancement and adaptation to changing times. Scientific and technical progress, knowledge development, and evolving legislation around safety and sustainability are all advancing at a steady pace. Companies like Preverisk must not only adapt to these changes but integrate them into their procedures and services. This level of adaptation is already an expected part of the consultancy service — for instance, a hotel hiring a consultant for Legionella management rightly assumes the consultancy is fully up to date on all relevant matters.

Therefore, standing out requires more than good knowledge management — it demands proactive innovation across all areas.

Preverisk has been certified under the ISO 56001:2024 standard, which outlines the requirements for an Innovation Management System. However, even prior to certification, the company had recognised the need for continuous innovation to remain at the forefront of the market — a commitment that has existed since the company’s inception. In the past year, a new department has been established to consolidate and coordinate many of the company's innovation activities — tasks that naturally involve all other departments as well.

The services provided by Preverisk Group are a true reflection of client satisfaction, compliance with the organisation's technical standards, and adherence to current health and tourism regulations.

To achieve this fundamental goal, management is firmly committed to the following strategies:

1. Ensuring that the innovative services provided to clients generate satisfaction and build trust in our company.
2. Prioritising staff motivation and training to promote operational competence and self-monitoring, fostering active participation across the entire team.
3. Utilising appropriate technology and resources to optimise service delivery and respond swiftly to client requirements, thereby enhancing competitiveness while ensuring tourism safety and public health.
4. Encouraging client proactivity in defining their needs and promoting collaboration with suppliers and subcontractors to meet defined requirements more effectively.
5. Developing capabilities to identify errors and their causes, and integrating insights from client complaints into our continuous improvement processes.
6. Maintaining an innovative mindset by staying informed — through suppliers and clients — about market developments in tourism services, and continually improving our service offerings.
7. Raising awareness of climate change within the company and providing ongoing information about our environmental commitments.

INNOVATION MANAGEMENT POLICY

Preverisk Group is a company dedicated to providing consultancy, training, and auditing services to businesses within the tourism sector.

The company is committed to continuous improvement in its operations and has implemented an Innovation Management System. To establish and continually improve the system’s effectiveness, management pledges to comply with ISO 56001:2024 requirements and to enhance system efficiency on an ongoing basis.

Management is therefore committed to:

1. Improving productivity, increasing process efficiency, and reducing operational costs, thereby enhancing the Group’s competitive advantages.
2. Setting and achieving overarching Innovation Management objectives. Implementing continuous improvement in the innovation management process and thereby increasing system effectiveness.
3. Enhancing communication with clients to understand and address their innovation-related needs in public health, safety, and sustainability.
4. Participating in the identification of technological and innovation-related issues, and providing effective solutions as swiftly as possible within our means.
5. Involving and engaging employees to encourage participation in managing, applying, and continuously improving the Innovation Management System.
6. Motivating staff and ensuring appropriate training to maintain a qualified workforce capable of executing innovation management activities.
7. Ensuring that innovation projects and activities align with the needs and expectations of our clients, collaborators, and stakeholders, and comply with all applicable legal, regulatory, and internal requirements of the Innovation Management System.
8. Implementing innovation processes that are capable of delivering value in uncertain conditions while maintaining a focus on sustained value creation.

We recognise the need for change and adaptation to ensure innovation success. This includes raising awareness among staff and communicating the importance and necessity of change. To this end, we must ensure commitment and preparedness for change, along with the ability to adapt effectively.

Palma de Mallorca, 20 February 2025