Make Improvements by way of your customer’s feedback
We get to know what your customers want from the service that they receive
eQutel is made up of a group of professionals: Economists, Psychologists and Technicians from the tourism industry, hotels and catering. As well as quality consultants and experts in marketing and communication. They have a wealth of experience in analysing client feedback and implementing improvement training plans.
How do we measure our customer’s satisfaction?
By way of surveys
We help you to plan, define and implement an evaluation/analysis project, and to obtain your clients opinion by way of surveys (online, written, by phone or by way of interviews)
Via our online reputation
Monitoring the online reputation of your company will assist you to follow media chat online. We review online comments and make them strategically viable for your company: HolidayCheck, Tripadvisor, Trivago…
By way of the Mystery Shopper
This is the most effective way to find out how your clients are really being treated and to motivate your employees to perform their job role to the best of their ability
Training improves your company. So at eQutel we offer you a wide range of courses which can be adapted to your business. The amount of training, plus where and how it is given, can all be adapted to suit your business needs.
Refund of the cost of training (for customers in Spain only)
At eQutel, we calculate the credit which your company has available for training and take the relevant steps to ensure that your company receives the refund.
We plan and carry out training according to your needs, looking for the best return at the lowest cost.