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Motivation Courses

Motivation Courses

Cultural difficulties, communication problems or lack of motivation are some of the problems that we find in such a globalised sector. Collaboration is key to achieving a dream team, but so is good communication.

Make your team work better with our management, communication and leadership courses.

All training is available in person, remotely, in e-learning format, or a combination of methods.

 

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Cursos

MIDDLE MANAGEMENT LEADERSHIP

Descripción

To motivate to be good motivators. To develop competencies using the most efficient methodologies and techniques in team communication and motivation. To know the tools required (ICT) to aid management. To identify techniques which enable the effective management of conflicting work situations. To acquire the necessary skills to efficiently lead your teams.

Objetivo

  • MOTIVATION AND TEAMWORK
  • Motivation to work
  • The motivating leader
  • Work satisfaction
  • Differences between workforce and task force 
  • MIDDLE MANAGEMENT: EFFECTIVE COMMUNICATION
  • The communication process and the most important aspects
  • Effective communication 
  • MIDDLE MANAGEMENT: PROBLEM SOLVING AND DECISION-MAKING
  • The ability to problem solve
  • Basic problem solving techniques
  • Decision analysis
  • THE RULES HAVE CHANGED – THE KEY TO TRUE LEADERSHIP
  • Destroy the myths surrounding leadership
  • There’s no leadership without people
  • Leadership is a routine. Practice it
  • Define the way
  • Establish priorities with accuracy
  • The leader’s perspective: train, train and continue to train
  • Build and train new leaders

Duración

6 hours
(in-person model) other models available

MOTIVATION AND CHANGE

Descripción

Team building to improve interdepartmental relationships.

Motivating teams toward a common goal: Client satisfaction.

Be aware of environmental changes at both a sociological and technological level.

Note and analyse how these changes affect the tourism business.

 

Objetivo

  • ME AND MY ENVIRONMENT
  • Me as an individual in a group
  • How do I see myself?
  • Where do I want to go?
  • TEAMWORK
  • Benefits
  • Types of teams
  • Coordination
  • Communication
  • Cohesion
  • Barriers
  • MOTIVATION
  • Emotional salary
  • Professional development
  • Professional life vs personal life
  • Good routines
  • The “chemistry of emotions”
  • POSITIVE THINKING AND LEADERSHIP
  • Feelings and working environment
  • Barriers
  • The leader

Duración

6 hours
(in-person model) other models available

UP-TO-DATE CUSTOMER SERVICE

Descripción

See what new types of clients appear as new entrants.

Review the new scenario  with these changes from a business-perspective.

Refresh your staff’s knowledge of the company for whom they work.

Teach routines to make it easier to reconcile personal life with professional life.

Objetivo

  • THE CONSTANT CHANGE
  • In the environment 
  • In the tourism sector
  • In clients
  • THE TOURISM BUSINESS AND ITS PARTICIPANTS
  • Quality and service
  • Participants in the new tourist framework
  • OUR COMPANY
  • Our clients  
  • TYPOLOGIES OF PERSONALITY AND ATTITUDES
  • Millenials
  • Generation Z
  • MOTIVATION FOR CHANGE
  • THE FINE LINE BETWEEN PERSONAL LIFE/PROFESSIONAL LIFE

 

Duración

6 hours
(in-person model) other models available

CUSTOMER SERVICE IN RESTAURANTS & BARS

Descripción

To be aware of the origins of the restaurant/hospitality business to understand and value it today.

To know which digital sources we can collect feedback from.

To improve the preparation of customer service intangibles.

To review professional ethics for staff in the sector.

To increase sales.

Objetivo

  • INTRODUCTION (A SHORT WALK THROUGH HISTORY) 
  • Concept and origins 
  • Chronological journey  
  • THE IMPACT OF NEW TECHNOLOGY /APPS/ SOCIAL MEDIA/OTA´S 
  • Advantages and disadvantages 
  • What is our role? 
  • PROFESSIONAL ETHICS 
  • Professional skills
  • Professional image and cleanliness 
  • Order and cleaning 
  • Courtesy with clients  
  • Kindness and a smile 
  • Education and empathy 
  • Discretion and proximity 
  • Correction, posture and gestures  
  • THE CLIENT 
  • Client typology 
  • Market segment  
  • Handling
  • Sale  
  • UPSELLING + CROSS-SELLING 
  • Suggested sale 
  • Up Selling 
  • Cross-Selling  


Duración

6 hours
(in-person model) other models available

TELEPHONE CUSTOMER SERVICE

Descripción

To develop the most efficient telephone communication techniques.

To review the current level of telephone service and sales of the various hotels’ reception teams.

To update staff knowledge of the current tourism business.

Strengthen and unify standards with different Communication & Coaching techniques.

To teach routines for better predisposition and motivation.

Objetivo

Content:

  • THE CONSTANT CHANGE
  • In the environment 
  • In the tourism sector
  • Comments on the internet. The new tip
  • THE HOTEL BUSINESS
  • Participants
  • Where has the margin gone?
  • The differences between BOOKING.COM – TRIPADVISOR
  • COMMUNICATION AND ITS COMPONENTS
  • The language
  • The voice 3.3 Personalisation
  • Telephone smile
  • Silence
  • Active listening
  • Communication barriers
  • THE TELEPHONE AS A TOOL
  • The Product
  • Direct and facilitate the conversation

Duración

6 hours
(in-person model) other models available

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