Cultural difficulties, communication problems or lack of motivation are some of the problems that we find in such a globalised sector. Collaboration is key to achieving a dream team, but so is good communication.
Make your team work better with our management, communication and leadership courses.
All training is available in person, remotely, in e-learning format, or a combination of methods.
MIDDLE MANAGEMENT LEADERSHIP
To motivate to be good motivators. To develop competencies using the most efficient methodologies and techniques in team communication and motivation. To know the tools required (ICT) to aid management. To identify techniques which enable the effective management of conflicting work situations. To acquire the necessary skills to efficiently lead your teams.
6 hours
(in-person model) other models available
MOTIVATION AND CHANGE
Team building to improve interdepartmental relationships.
Motivating teams toward a common goal: Client satisfaction.
Be aware of environmental changes at both a sociological and technological level.
Note and analyse how these changes affect the tourism business.
6 hours
(in-person model) other models available
UP-TO-DATE CUSTOMER SERVICE
See what new types of clients appear as new entrants.
Review the new scenario with these changes from a business-perspective.
Refresh your staff’s knowledge of the company for whom they work.
Teach routines to make it easier to reconcile personal life with professional life.
6 hours
(in-person model) other models available
CUSTOMER SERVICE IN RESTAURANTS & BARS
To be aware of the origins of the restaurant/hospitality business to understand and value it today.
To know which digital sources we can collect feedback from.
To improve the preparation of customer service intangibles.
To review professional ethics for staff in the sector.
To increase sales.
6 hours
(in-person model) other models available
TELEPHONE CUSTOMER SERVICE
To develop the most efficient telephone communication techniques.
To review the current level of telephone service and sales of the various hotels’ reception teams.
To update staff knowledge of the current tourism business.
Strengthen and unify standards with different Communication & Coaching techniques.
To teach routines for better predisposition and motivation.
Content:
6 hours
(in-person model) other models available